Privacy Policy

Privacy Policy

Introduction

Welcome to Castle Rock Alcohol Abuse Therapy’s online platform. We are dedicated to providing quality services while ensuring your privacy and data security. This Privacy Policy explains how we handle personal information collected from our website, applications, and services, adhering to international standards and local laws, including but not limited to PIPEDA (Canada), Law 25 (Quebec), GDPR (EU), LGPD (Brazil), CCPA/CPRA (California), CPA (Colorado), UCPA (Utah), CTDPA (Connecticut), VCDPA (Virginia), POPIA (South Africa), and more.

Scope

This policy covers all aspects of our digital presence, including but not limited to:

Please note that this policy does not extend to external platforms, applications, or services linked from our site, as they have their own privacy policies.

Processing Activities

This policy guides how we interact with you in various ways:

  • Using Our Services: When you enroll or log in to use our applications and services, we collect and process your account information, payment details, and other personal data necessary for service delivery.
  • Website Visits: Each time you visit our websites, our servers automatically record standard log file data, including IP addresses, browser type, referring/exit pages, operating system, date/time stamps, and clickstream data.
  • Communications: We may contact you via email, phone, or text messages (SMS) for transactional, administrative, or marketing purposes, depending on your consent and preferences.

Personal Data Collection

We collect multiple types of personal information:

  • Account Details: This includes usernames, passwords, registration data, and profile information.
  • Payment Information: Credit card numbers, billing addresses, and payment history are processed through secure third-party gateways to facilitate transactions.
  • Financial Records: We maintain records of your financial activities within our services, such as transaction logs and purchase history.
  • Mobile Device Identifiers: Unique device identifiers, mobile app performance data, and location data (when enabled) from mobile devices used to access our apps.
  • Location Data: Information about your geographical location when you interact with our geolocational services or choose to share it.
  • Feedback and Reviews: Your comments, reviews, and responses to surveys or feedback forms.
  • Social Media Data: If you connect our services to your social media accounts, we may access your public profile information, friends/followers lists (with consent), and post interactions.
  • Product Information: Details about products or services you purchase from us, including quantities, pricing, and delivery preferences.

Cookies

We use cookies to enhance user experience and gather analytics:

  • Strictly Necessary Cookies: Ensure the basic functionality of our website and apps.
  • Preference Cookies: Remember settings and preferences for a personalized experience.
  • Analytics Cookies: Track aggregated data about website usage, including traffic sources, to understand user behavior.

Users can control non-essential cookies through our Cookie Manager, allowing them to customize their privacy settings.

Retention and Deletion

We retain personal data only for as long as necessary or as required by law:

  • Data related to service provision and transactional activities is kept for the duration of your active account or until the completion of legal obligations.
  • We regularly review and delete or anonymize inactive user data to maintain efficient storage practices.

Security Measures

We implement robust security measures to safeguard personal information:

  • Encryption: We use encryption protocols for secure data transmission and storage.
  • Secure Third-Party Processing: We engage trusted third-party service providers who adhere to strict privacy standards to process payments, analytics, and other functions.
  • Access Controls: Only authorized personnel with valid reasons can access sensitive data.

Children’s Privacy

Our services are not directed at children under 18 years old, and we do not knowingly collect personal information from this demographic.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data:

  • Access, Correction, or Deletion of Data
  • Right to Restriction or Object to Processing
  • Right to Data Portability
  • Right to Withdraw Consent
  • Non-Discrimination

To exercise these rights or have any data-related queries, please contact our Privacy Team at contact@castle-rock-alcohol-abuse-therapy.denvermentalhealthcare.com or via postal mail to the address provided on our website.

Changes to Policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. Any significant changes will be notified through a revision of this page and, where applicable, emails to registered users.

Contact Information

For any privacy-related inquiries, feedback, or requests:
Email: contact@castle-rock-alcohol-abuse-therapy.denvermentalhealthcare.com
Address: [Privacy Team Contact Address]